Surely that's the primary user case!
That's is a great description of a user case!
The user group sessions also include interactive user case trainings-centric to the retailer initiatives.
Forrester Research, in its "Maximising Innovation from ERP Service Providers; Insights from Nasscom 2010" report, noted that: "Companies like UST Global allow their employees to spend part of their time in a research lab, developing user cases for new technologies."