Airport managers at several hubs said times were down to that now, although many frequent travelers still complain about long waits.

In interviews, travelers complained about everything from haughty staff and lost baggage to traffic snarls on their way into the city.

In fact, travelers complained that things had gotten even worse.

Moreover, business-class fares, which travelers have long complained were too high, continue to fall.

After more than three decades of operations, travelers still complain about the hot, slow, outdated buses.

Numerous travelers have complained about being harassed at airports because they share a name with someone on the lists.

Many travelers complained that they felt gouged, and American consulate officials helping them agreed.

Some travelers complain that the expansion has resulted in long walks to and from many gates; that is made somewhat easier by moving sidewalks.

But in all of 1993, only 19 travelers complained to the department about code sharing.

The department encourages travelers to first complain directly to the airlines.