Many shelter residents say they view the program as a last resort.

There, her old energy kicked in and she started doing taxes for other shelter residents.

The shelter residents collected benefits ranging from less than $500 to nearly $26,000.

One shelter resident called me a hero for coming down to help.

More than half of the shelter residents are children, and for them days spent indoors can be especially trying.

Robert, a shelter resident, says he hopes the training will work in his favor.

Over all, the number of shelter residents was 34,080 last month, down from 37,562 a year earlier.

Many shelter residents actually have jobs, but they spend all their money on drugs, these experts say.

He and other shelter residents estimated that about a third of the adults there use drugs.

In addition to giving the shelter residents a place to spend a few hours every day, the church also provided free meals each Friday.