He recommended that passengers call ahead, check United's Web site and "exercise patience."
The passenger can also call for a service from downtown to the airport.
Already the passengers were calling her "the nice one".
A passenger in a train saw the flames and called the police.
One passenger calls him a fairy, much to the anger of Santos.
Yahia, the leader, had given his name, so the passengers called him by that name.
To use the NeighborLink system a passenger must call 407-244-0808 at least two hours before they want pickup.
What the passenger called "panic" was a normal response to stress.
Arriving passengers can then call when they have arrived, and simply pick them up curbside in front of the terminal.