But that fine performance does not diminish rider dissatisfaction with overall service.

Applying the formula to overall service, the report said, the average ride was worth 55 cents.

High rates of retention means that you keep experienced staff who can often offer a better overall service.

Analysis of this information may also help identify problem areas of the website or to improve overall service.

Nearly 75 percent of the riders noted that overall service had improved since electrification.

And did you find that that made a difference to your overall service?

A better overall service should be offered with, hopefully, an accompanying increase in fee income.

There was a significant erosion in opinions of overall service, which fell to 6.2, from 6.8 the previous year.

In previous reports, the group has been able to say with some confidence whether overall service improved or declined.

Still, he rates the overall service as excellent, especially for the price.