He said many of the problems cited by the report had been identified previously by internal investigators at the Customs Service and were being corrected.

The internal investigator's testimony stated that police claimed that they had never picked up Kerr.

But what it clearly shows is that the internal investigators didn't use the proper types of investigatory techniques necessary to explore the facts.

"I need to know what your internal investigators were working on."

This is a crucial test of the competence and integrity of the department's internal investigators.

Lawmakers made it clear that agency officials who blocked or misled internal investigators should be harshly dealt with.

The internal investigators are having difficulty fully understanding the extent of the transactions, these people said.

The informer passed along information on the alleged deal to the agency's internal investigators.

The report also strongly criticizes the Board of Education's internal investigators for failing to follow up on complaints.

Yet the city still needs a credible independent complaint board that does not leave such matters to internal investigators.