The Commission does not render decisions on the merits of individual complaints.

The 10-member monitoring group said it could not take up individual complaints because they were in the purview of the courts.

However, it will not be able to look at individual complaints arising from events before that date.

Some 80,000 individual complaints are made annually to the commission, a number that has held steady in recent years.

"It's almost physically impossible to get all of their individual complaints," he said.

State insurance regulators, on the other hand, are better equipped to handle individual complaints.

But while the Department provides some information to callers, it does not have the resources to spend much time on individual complaints, officials said.

Parents opposed to such practices may only bring individual complaints against schools.

In the report on individual complaints, it emerges, however, that there is insufficient transparency.

Board members are non-executive - they have no involvement in individual complaints.