Hickenlooper has wanted more homeless services since becoming mayor in 2003.
He said the current plan would still leave homeless services fragmented among many different city departments.
The caller will be immediately connected to a local homeless service.
The budget for homeless services, now at $420 million, has been increased $30 million in the past six years.
Both candidates favor using nonprofit groups to provide homeless services.
The city spends more than $50 million annually on homeless services.
"We're offering the homeless services in a very humane way."
The early 1970s also saw a small number of women beginning to use homeless services set up for men.
It is taking a step toward improving homeless services by rationing them.
In Illinois, homeless services are highly likely to be affected by state plans for a $485 million budget cut.