Both groups have codes of ethics and seek to deal with complaints against members.

It's difficult enough selling things to people but dealing with expensive complaints is a whole new level.

Dealing with returns and complaints very well is also good service.

An important part of good customer relations is knowing how to deal with problems or complaints.

I also argued for an independent body to deal with complaints.

At present there are a lot of people dealing with complaints, problems and issues.

A hotline is to be set up to deal with complaints.

You must follow the correct procedures when dealing with complaints made against staff.

A response team's been set up to deal with complaints around the clock.

They are an effective way, he says, of keeping managers and workers from their jobs while dealing with complaints.