The identification of customer concerns and needs.

It is a fine thing for an executive to respond to customer concerns but not so fine to secure better service for his pals than other customers.

We should not duck that issue because it's a genuine customer concern.

To ask the Secretary of State for Transport if he has any plans to appoint a rail ombudsman to investigate customer concerns.

Firstly, the programme was always intended to be both a factory and a customer concern; selling cars to privateer outfits makes money.

It is about time chefs responded to customer concerns.

Higher on the list of customer concerns, he said, was confidence in the vehicle in all road and weather conditions.

"Any good restaurant responds to this level of customer concern with commensurate service," he added.

"But we decided to take the safe tack because of customer concerns."

The company is scrambling to hire and train qualified people to answer customer concerns.