The hotline, staffed 24 hours a day, 365 days a year by professional crisis counselors has received over two million calls since its inception.

Some members of the congregation wept during services Sunday, and crisis counselors arrived at the church by the afternoon.

The company also brought in 10 crisis counselors from a subsidiary of Grand Metropolitan.

To help them, the firm has enlisted professional crisis counselors and has provided rooms for reflection.

Jim's case was the first one assigned to Edward when he finished his training as a crisis counselor.

Although cutbacks cost him his day job as a crisis counselor at a housing center, he still tackles cases for no pay.

A patient having social or relationship problems may need to meet with a crisis counselor.

"All we can do if we don't have the money is to refer them to a crisis counselor."

Ms. Peterson and her husband, Don, also were crisis counselors.

The booths in what was once the restaurant serve as cubicles for crisis counselors and case managers.