One former colleague recalls working with him in the early 1970s: 'Then he was very much one of the new breed.

"It was as if Norman's personality rubbed off on him," one colleague recalls.

Mr. Brown, colleagues recall, did not at first consider their threat to be serious.

"There wasn't much support for his position," one colleague recalled today.

Hours later, his colleagues recalled him as a dedicated agent known for his attention to detail.

His former colleagues recalled him as someone who would drive them home after a late shift.

"She'd let children know when she disapproved," a former colleague recalls.

In the early 1990's, colleagues recall, she began prodding the unit to think internationally.

"She was constantly outspoken," recalled one former colleague, who worked in the same office.

"He was not a guy with a booming voice," a colleague at Campbell recalled.