The way the credit unit streamlined its procedures for processing applications is cited as a model of improvement in a current best-seller, "Re-engineering the Corporation," by Michael Hammer and James Champy.

REENGINEERING THE CORPORATION, by Michael Hammer and James Champy.

Recent trends in the field revolve around concepts such as Business Process Re-engineering (launched by Michael Hammer in 1993), Lean Manufacturing, Six Sigma (an approach to quality developed at Motorola between 1985-1987) and Reconfigurable Manufacturing Systems.

A study by Michael Hammer of the University of Arizona showed five years ago that the men in many Jewish communities around the world bore Y chromosomes that were Middle Eastern in origin.