The average caseload of a probation officer is 247 probationers.
With average caseloads of about 370, the welfare eligibility workers are literally too busy to answer the phone.
There are now about 1,000 caseworkers, she said, and the average caseload is 18.9, compared with 35 last year.
Currently, the average caseload in New Jersey is about 40 children.
Last year alone, they said, the department opened 3,600 cases, or six times its average annual caseload before the attacks.
The current average caseload is about 41 children for most workers.
He said the average caseload has dropped to about 618 cases a year at present.
While the average caseload for the city's child welfare workers is 21, the society limits its preventive service employees to 13.
During his tenure, the Commissioner said, the average caseload has declined from 24 to 17.
The average caseload was five, leaving workers an average of only 32.4 minutes a day with a family.