The airline found their luggage a few days later.

Some business people are finding they can carry on much of their work without traveling, a development that the airlines may find troubling.

Traditional airlines are finding it difficult to cope with that decline.

But with the summer travel season under way, airlines are finding resistance to efforts to increase fares.

Over the weekend, the Swiss government set up a working group to help the airline find a way out of the crisis.

Nevertheless, when it comes to customer satisfaction, airlines have found that food is a factor.

"I'm quite confident that some, if not all, airlines will find a way to appeal to the marketplace."

Some airlines conducted their own tests and also found instances of failure, he said.

So the airlines find themselves in an extremely difficult situation.

And it is a situation that neither the airlines nor the government find comfortable.