Long before reinventing government became popular, our agency learned to do more with less.

"I think that the agencies have learned how to do more with less, and we've had a hiring freeze on for a while," he said.

Both agencies have learned a great deal about fuel and planes in the intervening year.

Other managers suggested that agencies do more homework and learn about a corporation's policies before making their proposals.

The agency, the report said, did not learn that the fuel had migrated underneath the homes until the fall of 1998.

Colonel Dean said he hoped the agency would learn from the delay.

This was the decade when agencies learned "how to sell the dream rather than the product."

Susan Bloss, the agency's new executive director, says the agency has learned from its mistakes.

He also said the agency initially learned of problems with the furnace through newspaper reports.

There is much the agency can learn and relearn here.