The Bronx was the hardest-hit borough, said a Verizon spokeswoman, Maureen Flanagan.

A Verizon spokeswoman said yesterday that her company was hoping to refile for Massachusetts early next year.

Sharon Cohen-Hagar, a Verizon spokeswoman, confirmed that the company was cooperating with the state in a voluntary cleanup.

A Verizon spokeswoman, Soraya Rodriguez, said the company lets employees use one of four personal days off to observe the holiday, if staffing levels permit.

A Verizon spokeswoman, Brenda Raney, said the company thought that it would be jeopardizing customers' privacy by participating in the list.

Not so, said Briana Gowing, a Verizon spokeswoman.

Many consumers who sign up for do-not-call lists retain call intercept services, said a Verizon spokeswoman, because they want "multiple lines of defense" against telemarketers.

Lark-Marie Antón, a Verizon spokeswoman, said that a residential number would only be unlisted if the customer requested it.

By September roughly 700 planes all told are expected to be offering e-mail, a Verizon spokeswoman said.

Heather Wilner, a Verizon spokeswoman, said: "The difficulty comes when people don't report problems.