British Airways (0844 493 0787; www.ba.com) offers flights direct to Shanghai from £538 return.

At my friend's breakfast table, I picked up the daily newspaper and read that British Airways offered 282 flights to Europe.

Right so is there anything unfair in your view about the kind of deal British Airways is offering?

British Airways has offered me 20.22 euros [$25, at $1.24 to the euro] per kilo for the lost piece, which is fine.

British Airways (0844 4930787, www.ba.com) offers daily flights from Gatwick from £256.40 return, including taxes.

British Airways now also offers regular flights between London and Barbados during the winter months.

British Airways (0870 850 9850; www.britishairways.com) offers direct flights to Caracas from about £500.

British Airways, for instance, offers passengers a routine discount of around $28 for using the Internet to make reservations.

British Airways also offers a $379 ticket with similar restrictions.

British Airways, (800) 247-9297, offers its passengers London packages with few or many frills.