The problems proved temporary, and the stock rose 58 percent during the second quarter.
Software revenue rose 11 percent during the quarter to $3.5 billion.
The dollar, which had risen during the first quarter, sank.
Sales of both drugs rose 31% during the quarter.
International net tobacco sales rose more than 14 percent during the quarter, to $736 million.
Windows Phone developer interest has risen during the third quarter of 2011.
Overseas production rose to 630,000, from 622,000, during the quarter, an increase of 1.3 percent.
The unemployment rate among workers with college degrees rose to 3.8% during the first quarter of 2009.
Its stock price rose 38.6 percent during the quarter, to $11.50.
Its share price rose 151.4 percent during the quarter.