These are in addition to the 800 customer-service representatives who answer the phones regularly.
So he called Tropicana and spoke to a customer-service representative.
But with two merchants and four customer-service representatives, it was managing to move only 1,000 packages a day, tops.
He said this study, involving 350 customer-service representatives in the bank's credit card division, should be completed by June.
A person with a question about an on-line purchase will be able to talk with a customer-service representative without having to get on the phone.
Last week in Seattle, 50 customer-service representatives who support unionization went public with their effort.
Michael Breinig, a customer-service representative, said he "came away with a lot to think about."
In both currency-delivery problems, the good news was that customer-service representatives jumped into action once they were informed of a problem.
She had to wait in line to see one of the customer-service representatives.
As a customer-service representative at an insurance agency, she'd spend long hours with a phone cradled between her neck and shoulder.
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