customer touchpoint

While this is literally true, the cheeky sensibility permeates just about every customer touchpoint.

Customer experience transformation (CxT) is a strategy that uses business process management to enhance customer service experience from any customer touchpoint.

Postilion's Self-Service Banking solutions empower community banks and credit unions to deliver innovative customer touchpoint solutions that level the playing field with larger financial institutions.

Some examples this time included "ladders," as a verb; "lean in," in a possible hat-tip to Sheryl Sandberg of Facebook; and "customer touchpoint."