complaints record
complaints register

In this case complaints records are very useful tool.

At work, Jay is suspended for his aggressive behavior with parking offenders, which has earned him an impressive complaints record.

A spokesman for Lloyds said that when complaints were considered per 1,000 customers its complaints record compared favourably with other banks.

The Legal Complaints Service is working on controversial plans to assist consumers by making public the complaints records of law firms.

All complaints are to be recorded on the Complaints Record Form which is to be completed by the Coordinator.

This involved auditing Travelcare customer complaints procedures and providing verification of whether the complaints records collected from tour operators were accurate.

Talking of naming and shaming, the Law Society is opposing plans from the Legal Complaints Service to publish solicitor complaints records.

Reach agreement with the RCMP concerning the proposed CPC strategy to access the RCMP complaints record.

Martin Dodds, head of complaints at Lloyds, insists his team attempts to telephone customers to get to the bottom of their gripe - a practice he believes lies behind the bank's gradually improving complaints record.

Barclays and Lloyds were the most complained about banks during the first six months of this year, the Financial Ombudsman Service revealed today as it published the complaints record of major financial institutions for the first time.

All complaints are logged on a Complaints Register with the aim of resolving all complaints within an agreed time frame.

Complaints Procedure Stage 1 All formal complaints of any nature will be received and recorded in the 'Complaints Register'.

Taxi and shuttle companies are required by law to keep a Complaints Register which is available for inspection by the Land Transport Safety Authority (LTSA).