complaints procedure

Under the complaints procedure action should have been taken within 20 working days.

Staff must be trained in the operation of the complaints procedure.

The Bill ensures that there is a clear complaints procedures should things go wrong.

These might include a customer service policy, feedback systems and a complaints procedure.

An independent complaints procedure should be established for youngsters in care, she says.

In conclusion, a remark on access to the complaints procedure.

Find out exactly what you need to do to implement a good customer complaints procedure.

There should be better complaints procedures against such people.

If a person is unhappy with the actions of any officer they may use the complaints procedure.

Significant changes in the working of the complaints procedure would be made by shortening the process, giving each side one opportunity to state its case.

The interpretation of the rule makes it clear that a complaints procedure must be established.

The most important question still to be settled is on procedural aspects of the complaints procedure.

Each of our businesses has its own complaints procedure.

We've made sure the complaints procedure is as quick and easy as possible.

A further reminder is the complaints procedure which members of the public can initiate against police officers.

Housing complaints procedures: principles of good practice for social landlords.

The Orkney parents weren't told about any complaints procedures either.

There should be a well-publicised and readily available complaints procedure.

It must also do more to improve cross-border complaints procedures for consumers.

This consultation outlines how we propose to develop our complaints procedures.

This treaty is one of five international human rights treaties that contain individual complaints procedures.

All agencies and local authorities are required by law to have a complaints procedure, details of which they must provide on request.

Can they provide you with a client-care letter that sets out their terms of business and complaints procedure?

Each body will have its own complaints procedure and will explain how to make a complaint.

University complaints procedures and the system of external examiners should be strengthened.