complaint handling

Five of the banks have taken steps to improve their complaint handling.

The Commission's main activities include investigations, complaints handling and research.

Ensure that arrangements are made for the protection of users, including complaints handling.

The complaint handling process of the commission has the support of the public and the courts.

It is training, quality control, effective complaints handling etc which is important.

This service offers consumers special complaint handling and binding arbitration if they so choose.

The Service was a complaints handling body, quasi-independent of the Society.

Complaint handling - a way of monitoring visitor concerns.

It would increase transparency and ensure that complaints handling is taken more seriously."

The company had previously held talks with Flynn over its concerns about bad practices at several complaints handling firms.

This will drastically reduce the demand for complaint handling firms, for now at least.

Good customer service and complaints handling are key ingredients to building consumer trust, but suppliers still have a long way to go."

Complaints: complaints handling process, manage corrective action plans and reports.

- placement of commercials and program promotions and complaints handling.

Good complaint handling may be less expensive than advertising, Mr. Goodman said.

Authorised companies must have a complaints handling procedure.

This network has proved a vital tool in terms of effective complaint handling and exchange of best practice.

Banks, building societies and insurance companies will be able to apply for probate if they have a proper complaints handling scheme.

These providers declare that they meet certain standards covering training, practice development, codes of conduct, complaints handling and indemnity insurance.

This conversation would have justified his sacking if it was proved that he had interfered with the "integrity of the complaints handling process."

Our new 2009 Complaints Handling training, replaces the 2008 version, and is designed to help you understand the requirements around dealing with complaints.

The Law Society Rules also require us to operate a complaints handling procedure in the event of there being a serious complaint.

"The banks need to admit defeat, stop outsourcing their complaints handling to the ombudsman and finally do the right thing by their customers."

Companies differ widely in their approaches to complaint handling and in the importance they attach to this element of serviceability.

NatWest wants 75pc of customers to be happy with its complaints handling - but less than 60pc of them are.