complaint evaluation

Automated software together with relatively low maintenance costs should provide savings and benefits in industrial air quality control, process scheduling and complaint evaluation.

In its statement, Toyota said that the complaint evaluations it has already completed "have found no evidence of a failure of the vehicle electronic throttle control system, the recent recall remedies or the brake override feature."

This secures smooth operation of the process of complaints evaluation – handling daily inquiries, conducting pre-selection, compiling additional information, preparing board meetings, arranging external experts’ intervention when necessary, and organising publicity of press council decisions and resolutions.

• Therefore, if we add the cases in this category of complaint with the previous category, 87% of the files we handled were resolved without setting in motion a formal complaint evaluation process at Step 1 or Step 2.